CS Otomatis WA untuk Travel & Hospitality

Traveler butuh response cepat 24/7!

Industri travel dan hospitality punya customer yang time-sensitive - butuh jawaban cepat untuk booking, perubahan jadwal, dan emergency.

Use Cases

🏨 HOSPITALITY:
- Hotel booking & inquiry
- Check-in/check-out info
- Room service request
- Facility questions
- Complaint handling

✈️ TRAVEL AGENT:
- Package inquiry
- Booking confirmation
- Itinerary updates
- Visa & document info
- Emergency support

🎫 TICKETING:
- Ticket availability
- Booking status
- Reschedule/cancel
- Refund process

Template - Hotel

Hotel Greeting:

🏨 [HOTEL NAME]

Selamat datang! Welcome!

How can we help you today?

1️⃣ Room Availability & Rates
2️⃣ Make a Reservation
3️⃣ Modify/Cancel Booking
4️⃣ Check-in Information
5️⃣ Facilities & Services
6️⃣ Contact Concierge

Ketik angka atau booking code!

🌐 English? Type EN

Room Availability:

🛏️ ROOM AVAILABILITY

📅 Check-in: [DATE]
📅 Check-out: [DATE]
👥 Guests: [X] adults, [X] children

AVAILABLE ROOMS:
━━━━━━━━━━━━━━━━━━━━
🛏️ Deluxe Room
   Rp 850.000/night
   ✅ 5 rooms available
   • 32 sqm, city view
   • King bed / Twin bed

🛏️ Executive Suite
   Rp 1.500.000/night
   ✅ 2 rooms available
   • 48 sqm, pool view
   • Living area + bedroom

🛏️ Presidential Suite
   Rp 3.500.000/night
   ⚠️ 1 room left!
   • 85 sqm, panoramic view
   • Full amenities
━━━━━━━━━━━━━━━━━━━━

Book now? Ketik: BOOK [ROOM TYPE]

Booking Confirmation:

✅ BOOKING CONFIRMED!

Confirmation: #HTL-20260217-001

📋 Reservation Details:
━━━━━━━━━━━━━━━━━━━━
Guest: Mr./Mrs. [NAME]
Room: Deluxe Room (City View)

📅 Check-in: Sat, 22 Feb 2026
   Time: 14:00 onwards
📅 Check-out: Mon, 24 Feb 2026
   Time: before 12:00

👥 2 Adults
🛏️ 1 King Bed
🍳 Breakfast included

💰 Total: Rp 1.700.000
   (2 nights + tax)
━━━━━━━━━━━━━━━━━━━━

📍 Hotel Address:
[ADDRESS + Google Maps link]

Need airport transfer?
Reply TRANSFER for rates!

Check-in Info:

📋 CHECK-IN INFORMATION

Booking: #HTL-20260217-001

🕐 CHECK-IN: 14:00 onwards
🕐 EARLY CHECK-IN: Subject to availability
   (Request via reply)

📝 REQUIRED DOCUMENTS:
- Valid ID (KTP/Passport)
- Booking confirmation
- Credit card for deposit

💳 DEPOSIT:
Rp 500.000 (refundable)
Cash or card accepted

🚗 PARKING:
Complimentary for in-house guests

📍 DIRECTIONS:
[Google Maps link]

Questions? Reply anytime!
See you soon! 🙏

Template - Travel Agent

Travel Agent Greeting:

✈️ [TRAVEL AGENT NAME]

Hai! Mau liburan kemana? 🌴

1️⃣ Paket Tour Domestik
2️⃣ Paket Tour Internasional
3️⃣ Tiket Pesawat
4️⃣ Hotel Only
5️⃣ Cek Booking Saya
6️⃣ Konsultasi Trip

Ketik angka atau destinasi impian! 🗺️

🔥 PROMO: Bali 3D2N mulai Rp 1.5jt!

Tour Package Info:

🏝️ PAKET BALI 3D2N

"Bali Paradise Escape"

ITINERARY:
━━━━━━━━━━━━━━━━━━━━
Day 1:
- Airport pickup
- Tanah Lot sunset
- Dinner at Jimbaran

Day 2:
- Ubud: Monkey Forest + Rice Terrace
- Tirta Empul
- Kintamani volcano view + lunch

Day 3:
- Free morning (hotel)
- Kuta Beach
- Airport transfer
━━━━━━━━━━━━━━━━━━━━

INCLUDE:
✅ Hotel 4* (2 nights)
✅ Breakfast daily
✅ AC transport + driver
✅ Entrance tickets
✅ 2x lunch, 1x dinner

PRICE:
👤 Rp 2.500.000/pax (min 2 pax)
👤 Rp 2.200.000/pax (min 4 pax)

📅 Available: Daily departure

Book? Ketik BOOK BALI [TANGGAL]

Booking Confirmation Travel:

✅ BOOKING CONFIRMED!

Booking ID: #TRV-20260217-001

📋 Trip Details:
━━━━━━━━━━━━━━━━━━━━
Package: Bali Paradise 3D2N
Date: 22-24 Feb 2026
Pax: 2 adults

Hotel: [HOTEL NAME] ⭐⭐⭐⭐
Room: Deluxe (1 room)

💰 Total: Rp 5.000.000
   DP Paid: Rp 2.500.000
   Remaining: Rp 2.500.000
   Due: 20 Feb 2026
━━━━━━━━━━━━━━━━━━━━

📄 DOCUMENTS NEEDED:
- KTP/Passport (copy)
- Emergency contact

📧 E-voucher will be sent
   after full payment.

Questions? We're here 24/7!

Itinerary Update:

📅 ITINERARY UPDATE

Booking: #TRV-20260217-001

Hi [NAME]! 

Ada update untuk trip kakak:

⚠️ PERUBAHAN:
━━━━━━━━━━━━━━━━━━━━
Day 2: Ubud tour dipindah
dari 08:00 → 09:00
(lebih santai untuk breakfast)
━━━━━━━━━━━━━━━━━━━━

UPDATED ITINERARY:
[LINK PDF]

Rest of the trip unchanged!

Ada pertanyaan? Reply saja! 🙏

Emergency Support

Emergency Template:

🚨 24/7 EMERGENCY SUPPORT

Hai! Ada emergency apa?

1️⃣ Flight delay/cancel
2️⃣ Lost luggage
3️⃣ Accident/medical
4️⃣ Lost passport
5️⃣ Hotel issue
6️⃣ Other emergency

Ketik angka untuk bantuan cepat!

📞 Urgent call:
+62-XXX-XXX-XXXX (24 hours)

🏥 Medical emergency?
Call 118 or 119 immediately!

Flight Issue:

✈️ FLIGHT ISSUE ASSISTANCE

Booking: #TRV-20260217-001

Kami akan bantu! Untuk proses cepat:

Kirim info:
- Nomor penerbangan
- Masalah yang terjadi
- Screenshot notifikasi airline

Sementara itu:
━━━━━━━━━━━━━━━━━━━━
1. Hubungi counter airline
2. Minta "Delay Letter"
3. Simpan semua bukti
4. Jangan tinggalkan bandara
━━━━━━━━━━━━━━━━━━━━

Tim kami koordinasi dengan airline
dan update ASAP!

Butuh hotel darurat?
Reply HOTEL EMERGENCY

Implementation

javascript

const bookingDB = {
    'HTL-20260217-001': {
        type: 'hotel',
        guest: 'Budi Santoso',
        hotel: 'Grand Hotel Jakarta',
        room: 'Deluxe',
        checkIn: '2026-02-22',
        checkOut: '2026-02-24',
        status: 'confirmed',
        total: 1700000,
        paid: true
    }
};

async function handleTravelInquiry(phone, bookingId) {
    const booking = bookingDB[bookingId];
    
    if (!booking) {
        return getBookingNotFoundMessage();
    }
    
    // Check booking type
    switch (booking.type) {
        case 'hotel':
            return formatHotelBooking(booking);
        case 'tour':
            return formatTourBooking(booking);
        case 'flight':
            return formatFlightBooking(booking);
        default:
            return getGenericBookingInfo(booking);
    }
}

// Pre-arrival reminder
async function sendPreArrivalReminder(booking) {
    const daysUntil = getDaysUntil(booking.checkIn);
    
    if (daysUntil === 3) {
        await sendMessage(booking.phone, getPreArrivalMessage(booking));
    }
    
    if (daysUntil === 1) {
        await sendMessage(booking.phone, getArrivalReminderMessage(booking));
    }
}

Automated Reminders

📅 REMINDER SCHEDULE:

HOTEL:
- D-3: Pre-arrival info
- D-1: Check-in reminder
- D-Day: Welcome message
- Check-out day: Thank you + review

TOUR:
- D-7: Document reminder
- D-3: Packing list
- D-1: Final briefing
- Post-trip: Feedback request

Best Practices

DO ✅

- 24/7 availability (travel is 24/7)
- Multi-language support
- Quick emergency response
- Proactive updates
- Easy reschedule/cancel

DON'T ❌

- Slow response to emergencies
- No after-hours support
- Complicated booking changes
- Ignore time zones
- No proactive communication

FAQ

Perlu support 24/7?

Ya, wajib! Traveler bisa ada masalah kapan saja, terutama beda timezone.

Bagaimana handle multi-language?

Auto-detect atau let user choose. Minimal English + Bahasa.

Kesimpulan

Travel CS = 24/7 availability!

Setup Travel CS →

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