Bot WA AI untuk Appointment Booking

AI booking assistant = 24/7 reservation!

Bot AI bisa handle booking appointment secara natural - tanya kebutuhan, cek availability, konfirmasi jadwal, dan kirim reminder otomatis.

Use Cases

📅 COCOK UNTUK:

HEALTHCARE:
- Klinik & dokter
- Dental
- Spa & wellness

BEAUTY:
- Salon
- Barbershop
- Nail art

PROFESSIONAL:
- Konsultasi
- Coaching
- Legal

SERVICES:
- Auto service
- Home repair
- Photography

Booking Flow

📋 FLOW IDEAL:

1. GREETING
   "Hai! Mau booking untuk layanan apa?"

2. SERVICE SELECTION
   "Pilih layanan: A, B, atau C"

3. DATE PREFERENCE
   "Mau booking tanggal berapa?"

4. TIME SELECTION
   "Jam berapa yang nyaman?"

5. AVAILABILITY CHECK
   "Slot tersedia! / Coba waktu lain?"

6. CONFIRMATION
   "Konfirmasi: [detail]. Benar?"

7. BOOKING SUCCESS
   "Done! Akan kirim reminder H-1"

System Prompt

javascript

const BOOKING_PROMPT = `Kamu adalah AI booking assistant untuk [SALON NAME].

TENTANG SALON:
- Salon kecantikan wanita
- Alamat: [ALAMAT]
- Jam buka: 09:00-21:00 (Senin-Sabtu)
- Minggu tutup

LAYANAN & HARGA:
1. Potong Rambut - Rp 75.000 (45 menit)
2. Hair Coloring - Rp 350.000 (2 jam)
3. Creambath - Rp 150.000 (1 jam)
4. Hair Treatment - Rp 250.000 (1.5 jam)
5. Manicure Pedicure - Rp 200.000 (1.5 jam)
6. Facial - Rp 300.000 (1.5 jam)

STYLISTS:
- Kak Rina (Senior) - Tersedia Senin-Jumat
- Kak Dewi (Senior) - Tersedia Selasa-Sabtu
- Kak Maya (Junior) - Tersedia setiap hari

TUGAS KAMU:
1. Sapa dengan ramah
2. Tanya layanan yang diinginkan
3. Tanya tanggal & waktu preferensi
4. Cek availability (panggil function)
5. Tawarkan alternatif jika tidak tersedia
6. Konfirmasi detail booking
7. Selesaikan booking (panggil function)

ATURAN:
- Hanya bisa booking H+1 sampai H+14
- Tidak bisa booking hari Minggu
- Maksimal 2 layanan per booking
- Minta nama & nomor WA untuk booking

RESPONSE STYLE:
- Bahasa Indonesia casual dengan "Kak"
- Ramah dan helpful
- Gunakan emoji 😊💇‍♀️💅`;

Function Calling Implementation

javascript

const bookingTools = [
    {
        type: 'function',
        function: {
            name: 'check_availability',
            description: 'Cek ketersediaan slot booking',
            parameters: {
                type: 'object',
                properties: {
                    service: {
                        type: 'string',
                        description: 'Nama layanan'
                    },
                    date: {
                        type: 'string',
                        description: 'Tanggal (YYYY-MM-DD)'
                    },
                    preferred_time: {
                        type: 'string',
                        description: 'Waktu preferensi (HH:MM)'
                    },
                    stylist: {
                        type: 'string',
                        description: 'Nama stylist (optional)'
                    }
                },
                required: ['service', 'date']
            }
        }
    },
    {
        type: 'function',
        function: {
            name: 'create_booking',
            description: 'Buat booking baru',
            parameters: {
                type: 'object',
                properties: {
                    customer_name: { type: 'string' },
                    customer_phone: { type: 'string' },
                    service: { type: 'string' },
                    date: { type: 'string' },
                    time: { type: 'string' },
                    stylist: { type: 'string' }
                },
                required: ['customer_name', 'customer_phone', 'service', 'date', 'time']
            }
        }
    },
    {
        type: 'function',
        function: {
            name: 'cancel_booking',
            description: 'Batalkan booking',
            parameters: {
                type: 'object',
                properties: {
                    booking_id: { type: 'string' }
                },
                required: ['booking_id']
            }
        }
    }
];

async function handleBookingChat(userId, userMessage, conversationHistory) {
    const response = await openai.chat.completions.create({
        model: 'gpt-4o',
        messages: [
            { role: 'system', content: BOOKING_PROMPT },
            ...conversationHistory,
            { role: 'user', content: userMessage }
        ],
        tools: bookingTools,
        tool_choice: 'auto'
    });
    
    const message = response.choices[0].message;
    
    // Check if function called
    if (message.tool_calls) {
        const results = [];
        
        for (const toolCall of message.tool_calls) {
            const args = JSON.parse(toolCall.function.arguments);
            let result;
            
            switch (toolCall.function.name) {
                case 'check_availability':
                    result = await checkAvailability(args);
                    break;
                case 'create_booking':
                    result = await createBooking(args);
                    break;
                case 'cancel_booking':
                    result = await cancelBooking(args);
                    break;
            }
            
            results.push({
                tool_call_id: toolCall.id,
                role: 'tool',
                content: JSON.stringify(result)
            });
        }
        
        // Continue conversation with function results
        const finalResponse = await openai.chat.completions.create({
            model: 'gpt-4o',
            messages: [
                { role: 'system', content: BOOKING_PROMPT },
                ...conversationHistory,
                { role: 'user', content: userMessage },
                message,
                ...results
            ]
        });
        
        return finalResponse.choices[0].message.content;
    }
    
    return message.content;
}

Backend Functions

javascript

// Check availability
async function checkAvailability({ service, date, preferred_time, stylist }) {
    const serviceInfo = services[service];
    if (!serviceInfo) {
        return { available: false, error: 'Layanan tidak ditemukan' };
    }
    
    const duration = serviceInfo.duration;
    const bookingDate = new Date(date);
    
    // Check if Sunday
    if (bookingDate.getDay() === 0) {
        return { available: false, reason: 'Hari Minggu tutup' };
    }
    
    // Check if within booking window (H+1 to H+14)
    const today = new Date();
    const maxDate = new Date();
    maxDate.setDate(maxDate.getDate() + 14);
    
    if (bookingDate <= today || bookingDate > maxDate) {
        return { 
            available: false, 
            reason: 'Hanya bisa booking H+1 sampai H+14' 
        };
    }
    
    // Get existing bookings
    const existingBookings = await db.bookings.find({
        date: date,
        status: { $ne: 'cancelled' }
    }).toArray();
    
    // Find available slots
    const allSlots = generateTimeSlots('09:00', '21:00', 30);
    const availableSlots = allSlots.filter(slot => {
        return !hasConflict(slot, duration, existingBookings, stylist);
    });
    
    if (preferred_time) {
        const isPreferredAvailable = availableSlots.includes(preferred_time);
        
        if (isPreferredAvailable) {
            return {
                available: true,
                slot: preferred_time,
                service,
                date,
                price: serviceInfo.price
            };
        } else {
            // Suggest alternatives
            const alternatives = findClosestSlots(preferred_time, availableSlots, 3);
            return {
                available: false,
                reason: `Slot ${preferred_time} tidak tersedia`,
                alternatives: alternatives,
                date
            };
        }
    }
    
    return {
        available: true,
        availableSlots: availableSlots.slice(0, 10),
        date,
        service
    };
}

// Create booking
async function createBooking({ customer_name, customer_phone, service, date, time, stylist }) {
    const bookingId = generateBookingId();
    
    const booking = {
        bookingId,
        customerName: customer_name,
        customerPhone: customer_phone,
        service,
        date,
        time,
        stylist: stylist || 'Any',
        status: 'confirmed',
        createdAt: new Date()
    };
    
    await db.bookings.insertOne(booking);
    
    // Schedule reminders
    await scheduleReminder(booking, 'H-1');
    await scheduleReminder(booking, 'H-day');
    
    return {
        success: true,
        bookingId,
        details: {
            service,
            date,
            time,
            stylist: booking.stylist
        },
        message: 'Booking berhasil!'
    };
}

Natural Conversation Example

👤: Hai mau booking

🤖: Hai Kak! Selamat datang di [Salon] 💇‍♀️

Mau booking untuk layanan apa nih?

1️⃣ Potong Rambut - Rp 75k
2️⃣ Hair Coloring - Rp 350k
3️⃣ Creambath - Rp 150k
4️⃣ Hair Treatment - Rp 250k
5️⃣ Manicure Pedicure - Rp 200k
6️⃣ Facial - Rp 300k

---

👤: Mau creambath, hari sabtu bisa?

🤖: Creambath ya kak! ✨

Sabtu ini tanggal 22 Februari ya?
Jam berapa yang nyaman kak?

Slot tersedia:
- 09:00, 10:00, 11:00
- 13:00, 14:00, 15:00
- 17:00, 18:00, 19:00

---

👤: Jam 2 siang aja

🤖: Oke kak, aku cek dulu ya...

[check_availability called]

✅ Slot tersedia!

📋 Konfirmasi booking:
━━━━━━━━━━━━━━━━━━━━
💇 Layanan: Creambath
📅 Tanggal: Sabtu, 22 Feb 2026
⏰ Jam: 14:00 (1 jam)
💰 Harga: Rp 150.000
━━━━━━━━━━━━━━━━━━━━

Boleh tau nama lengkapnya kak?

---

👤: Dina Pratiwi

🤖: Baik Kak Dina! 😊

Nomor WA ini yang akan dihubungi ya?
(untuk reminder H-1)

---

👤: Iya bener

🤖: [create_booking called]

✅ BOOKING BERHASIL!

📋 Detail Booking:
━━━━━━━━━━━━━━━━━━━━
🎫 Kode: #BK-20260222-001
👤 Nama: Dina Pratiwi
💇 Layanan: Creambath
📅 Sabtu, 22 Feb 2026
⏰ 14:00 WIB
📍 [Alamat Salon]
━━━━━━━━━━━━━━━━━━━━

💡 Info:
- Datang 10 menit lebih awal ya
- Reminder akan dikirim H-1
- Reschedule? Reply UBAH

Sampai jumpa Kak Dina! 💕

Reminder System

javascript

async function sendReminder(booking, type) {
    const templates = {
        'H-1': `⏰ REMINDER BESOK!

Hai Kak ${booking.customerName}!

Jangan lupa appointment besok ya:

📅 ${formatDate(booking.date)}
⏰ ${booking.time}
💇 ${booking.service}
📍 [Alamat]

Reply OK untuk konfirmasi!
Reply UBAH untuk reschedule.`,

        'H-day': `🌅 HARI INI!

Hai Kak ${booking.customerName}!

Appointment kamu HARI INI:

⏰ ${booking.time}
📍 [Alamat]

Sampai jumpa! 😊`
    };
    
    await sendWhatsApp(booking.customerPhone, templates[type]);
}

Best Practices

DO ✅

- Konfirmasi setiap detail
- Kirim reminder H-1 dan H-day
- Sediakan opsi reschedule mudah
- Handle edge cases (full, closed)
- Store booking dengan proper ID

DON'T ❌

- Book tanpa konfirmasi
- No reminder
- Complicated reschedule
- Ignore availability check
- Manual booking ID

FAQ

Bisa handle reschedule?

Ya! Tambahkan function reschedule_booking dan handle keyword "ubah jadwal".

Kalau slot penuh semua?

Tawarkan hari lain atau masukkan ke waiting list.

Kesimpulan

AI Booking = 24/7 reservation!

Setup AI Booking →

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